Delete your account
Anchor Up · dev.codelime.anchorup
You can delete your Anchor Up account and the financial data stored with it at any
time. There are two ways to do it — from inside the app, or by emailing us if
you no longer have the app installed.
From inside the app
- Open Anchor Up and sign in.
- Open Settings from the menu in the top corner.
- Choose Delete Account and confirm.
Deletion is immediate and cannot be undone.
If you no longer have the app
Email us from the address you signed up with and we’ll delete the account
for you.
support@codelime.dev
We action deletion requests within 30 days, and normally within 1–2 business days.
What gets deleted
Deleting your account removes:
- Your sign-in account (Google or Apple) as it exists in Anchor Up
- Your household’s debts, income, expenses, assets and retirement accounts
- Member profiles, dependents and household settings
- Balance history and net-worth snapshots
- Any linked bank or brokerage connections, which are revoked with the provider
(Plaid and SnapTrade) as part of the same request
- Your subscription record within Anchor Up
What we keep, and why
-
Nothing needed to identify you. We don’t retain a shadow copy
of your financial data after deletion.
-
Records we’re legally required to hold, such as payment and tax
records for a purchase, are retained by the payment processor (Apple, Google Play,
or Stripe) under their own retention rules. We cannot delete those on your behalf.
-
Backups. Deleted data may persist in encrypted backups for a short
period before those backups age out. It is not accessible in the app or restored.
Cancelling your subscription
Deleting your account does not cancel a subscription bought through an
app store — those are managed by the store, not by us. Cancel it before deleting,
or you may continue to be billed:
- Google Play: Play Store → profile → Payments & subscriptions → Subscriptions
- Apple: Settings → your name → Subscriptions
- Web (Stripe): email us and we’ll cancel and confirm
See our Privacy Policy for the full detail on what we
collect and how it’s handled, or the Support page for
anything else.